Crisp vs Help Scout: pricing, plans, and positioning compared
Verified pricing and side-by-side plan structures. Updated daily.
Side-by-side comparison
Crisp Customer Support | Help Scout Customer Support | |
|---|---|---|
| Entry price | $45/mo | $25/mo |
| Annual discount | — | −16% |
| Free plan | Yes | — |
| Number of tiers | 4 | 4 |
| Positioning | French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce. | Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format. |
| Full pricing | View full pricing | View full pricing |
Plan-by-plan comparison
| # | Crisp | Help Scout |
|---|---|---|
| 1 | Free Monthly: 0 · Annual: 0 2 seats, basic chat | Free Monthly: 0 · Annual: 0 5 users, 100 contacts/mo |
| 2 | Mini Monthly: 45 · Annual: 45 4 agents, per workspace | Standard Monthly: 25 · Annual: 21 per user |
| 3 | Essentials Monthly: 95 · Annual: 95 10 agents, 50 AI uses/mo | Plus Monthly: 45 · Annual: 38 per user |
| 4 | Plus Monthly: 295 · Annual: 295 20 agents, unlimited AI, +$10/extra agent | Pro Monthly: 75 · Annual: 63 10-user minimum |