Crisp vs Tidio — Pricing, Plans, and Verified Costs (2026)
Crisp starts at $48.6/mo. Tidio starts at $29/mo. Tidio is $19.6/mo cheaper on the entry tier than Crisp.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Crisp (Flat Rate) — Crisp bills on a fixed plan from $48.6/mo, so the listed price is what you pay regardless of volume.
- Tidio (Per Usage) — Tidio bills purely on usage — Conversations/month. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
All plans compared
| Tier role | Plan | Crisp monthly | Crisp annual | Tidio monthly | Tidio annual |
|---|---|---|---|---|---|
| Free / starter | Free | Free | Free | Free | Free |
| Entry paid | Mini / Starter | $48.6 | $48.6 | $29 | $24.17 |
| Mid tier | Essentials / Growth | $102.6 | $102.6 | $59 | $49.17 |
| Pro / power | Plus | $318.6 | $318.6 | $749 | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Crisp is worth it if… small businesses and startups (1-30 people) that want live chat + shared inbox + chatbot in one tool — particularly if you're EU-based and value the French-native UX polish. Free tier is usable; Mini covers solo/small; Essentials adds shared inbox and automations; Plus adds AI and MagicReply.
Tidio is worth it if… e-commerce SMBs and small service businesses (1-25 agents) that want live chat + chatbot + email + WhatsApp inbox in one tool — particularly if you're on Shopify or WooCommerce. Free tier covers basic live chat; Starter adds triggers; Growth adds advanced automation; Plus adds enterprise features.
Bottom line: Choose based on how you want to pay — Crisp is flat rate, Tidio is per usage.
Choose Crisp over Tidio if…
Choose Crisp if…
- You want fixed-price predictability (flat rate, from $48.6/mo).
- You match the profile Crisp is built for: small businesses and startups (1-30 people) that want live chat + shared inbox + chatbot in one tool — particularly if you're EU-based and value the French-native UX polish.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Tidio if…
- You want to pay only for actual usage (per usage, from $29/mo).
- You match the profile Tidio is built for: e-commerce SMBs and small service businesses (1-25 agents) that want live chat + chatbot + email + WhatsApp inbox in one tool — particularly if you're on Shopify or WooCommerce.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Crisp | Tidio | |
|---|---|---|
| Free plan | Yes | Yes |
| Entry price | $48.6/mo | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Flat Rate | Per Usage |
| Last verified | September 18, 2026 | September 19, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 19, 2026. Tracked daily.