Crisp vs Tidio: Pricing Comparison (2026)
Crisp starts at $48.6/mo. Tidio starts at $29/mo. Tidio is $19.6/mo cheaper on the entry tier than Crisp.
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
All plans compared
| # | Plan | Crisp monthly | Crisp annual | Tidio monthly | Tidio annual |
|---|---|---|---|---|---|
| 1 | Free | 0 | 0 | 0 | 0 |
| 2 | Mini / Starter | 48.60 | 48.60 | 39 | 29 |
| 3 | Essentials / Growth | 102.60 | 102.60 | 59 | 49 |
| 4 | Plus | 318.60 | 318.60 | 749 | 622 |
What each is best for
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
At a glance
| Crisp | Tidio | |
|---|---|---|
| Free plan | Yes | Yes |
| Entry price | $48.6/mo | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Flat Rate | Per Usage |
| Last verified | July 28, 2026 | July 28, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified July 28, 2026. Tracked daily.