Decagon vs Freshservice — Pricing, Plans, and Verified Costs (2026)
Freshservice starts at $29/mo. Decagon uses custom pricing — request a quote to compare.
See price history: Decagon · Freshservice
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Decagon (Per Usage) — Decagon bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- Freshservice (Per Seat) — Freshservice bills on a fixed plan from $29/mo, so the listed price is what you pay regardless of volume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
AI-native customer support agent platform. Decagon builds autonomous AI agents for support ops, focused on complex multi-step resolutions. Enterprise-only, all pricing custom-quoted. Reported deals start $100K+/year; well-known customers include Duolingo, Notion, Substack. Raised $131M Series B in 2026.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
All plans compared
| Tier role | Plan | Decagon monthly | Decagon annual | Freshservice monthly | Freshservice annual |
|---|---|---|---|---|---|
| Entry paid | — / Starter | — | — | $29 | $19 |
| Mid tier | — / Growth | — | — | $74 | $49 |
| Pro / power | — / Pro | — | — | $149 | $99 |
| Enterprise | Enterprise | Custom | Custom | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Decagon is worth it if… Decagon is worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI. Positioning is against Ada and Sierra; Decagon's angle is deep enterprise-workflow integration (Zendesk/Intercom/Salesforce Service Cloud).
Freshservice is worth it if… Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.
Bottom line: Choose based on how you want to pay — Decagon is per usage, Freshservice is per seat.
Choose Decagon over Freshservice if…
Choose Decagon if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Decagon is built for: worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Freshservice if…
- You want fixed-price predictability (per seat, from $29/mo).
- You match the profile Freshservice is built for: ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Decagon | Freshservice | |
|---|---|---|
| Free plan | No | No |
| Entry price | Custom | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Usage | Per Seat |
| Last verified | September 20, 2026 | September 16, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 20, 2026. Tracked daily.