Freshservice vs Tidio: Pricing Comparison (2026)
Freshservice and Tidio both start at $29/mo on their entry tier.
See price history: Freshservice · Tidio
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
All plans compared
| # | Plan | Freshservice monthly | Freshservice annual | Tidio monthly | Tidio annual |
|---|---|---|---|---|---|
| 1 | Starter / Free | 29 | 19 | 0 | 0 |
| 2 | Growth / Starter | 74 | 49 | 29 | 24.17 |
| 3 | Pro / Growth | 149 | 99 | 59 | 49.17 |
| 4 | Enterprise / Plus | custom | custom | 749 | custom |
What each is best for
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
At a glance
| Freshservice | Tidio | |
|---|---|---|
| Free plan | — | Yes |
| Entry price | $29/mo | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Usage |
| Last verified | August 18, 2026 | August 14, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified August 18, 2026. Tracked daily.