Freshservice vs Ultimate.ai — Pricing, Plans, and Verified Costs (2026)
Freshservice starts at $29/mo. Ultimate.ai uses custom pricing — request a quote to compare.
See price history: Freshservice · Ultimate.ai
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Freshservice (Per Seat) — Freshservice bills on a fixed plan from $29/mo, so the listed price is what you pay regardless of volume.
- Ultimate.ai (Per Usage) — Ultimate.ai bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
AI customer service automation platform, acquired by Zendesk in March 2024. Now sold primarily as Zendesk AI + Ultimate agents. All pricing rolled into Zendesk enterprise deals; standalone pricing was reported at $500-2000/mo per language before the acquisition.
All plans compared
| Tier role | Plan | Freshservice monthly | Freshservice annual | Ultimate.ai monthly | Ultimate.ai annual |
|---|---|---|---|---|---|
| Entry paid | Starter / — | $29 | $19 | — | — |
| Mid tier | Growth / — | $74 | $49 | — | — |
| Pro / power | Pro / — | $149 | $99 | — | — |
| Enterprise | Enterprise / — | Custom | Custom | — | — |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Freshservice is worth it if… Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.
Ultimate.ai is worth it if… ai (now Zendesk AI) is worth it if you're already deep on Zendesk and want to add AI agent automation without a separate vendor. ai purchases are being funneled into Zendesk Suite AI packages.
Bottom line: Choose based on how you want to pay — Freshservice is per seat, Ultimate.ai is per usage.
Choose Freshservice over Ultimate.ai if…
Choose Freshservice if…
- You want fixed-price predictability (per seat, from $29/mo).
- You match the profile Freshservice is built for: ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Ultimate.ai if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Ultimate.ai is built for: Ultimate.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Freshservice | Ultimate.ai | |
|---|---|---|
| Free plan | No | No |
| Entry price | $29/mo | Custom |
| Enterprise available | Yes | No |
| Pricing model | Per Seat | Per Usage |
| Last verified | September 16, 2026 | — |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 16, 2026. Tracked daily.