Does Zendesk Suite offer a free plan or free trial?

Free-plan and free-trial availability for Zendesk Suite isn't confirmed in our tracker yet.

What are all of Zendesk Suite's pricing tiers?

Zendesk Suite has 4 publicly-priced tiers as of September 18, 2026: • Suite Team — $69/mo ($55/mo billed annually). ticketing + email/chat + 50 AI answers/mo. • Suite Growth (RETIRED from Customer Service Suite, 2026) — $115/mo ($89/mo billed annually). DEPRECATED — removed from the public Customer Service Suite pricing page during 2026; survives only as residual page data at $89/seat annual. Successor path = Suite Professional. Note: a plan named "Suite Growth" still exists in the SEPARATE Employee Service Suite product line at $59/agent — do not conflate the two. • Suite Professional — $149/mo ($115/mo billed annually). routing + skills-based assignment. • Suite Enterprise — custom-priced. custom agent roles + sandboxes.

Has Zendesk Suite raised or lowered prices recently?

Zendesk Suite's pricing has been stable since Sep 20, 2026. See full history at /tools/zendesk-suite/price-history.

How does Zendesk Suite pricing compare to other Customer Support tools?

Zendesk Suite is on the premium end of Customer Support pricing at $69/month. Of the 8 Customer Support tools we track with published entry prices, only 0 are more expensive. The cheapest option in this category is Chatwoot at $19/month.

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Customer SupportPublicPrices verified September 18, 2026

Zendesk Suite

Zendesk Suite · Customer Support

Zendesk Suite is Zendesk's flagship omnichannel customer service platform — ticketing, chat, phone, email, knowledge base, and help center in one product. Suite Team at $69/agent/mo (monthly billing, ~$55/agent annual) is the entry tier. Zendesk also sells 2 standalone products with independent pricing not tracked here: Zendesk Support (basic ticketing only, cheaper at $19-23/agent/mo), Zendesk Sell (standalone sales CRM, rarely bought standalone). Suite is the packaged bundle most customers buy. Popular with mid-market to enterprise support teams. Note: Zendesk is moving toward automated-resolution pricing in 2026 (per-resolution charges layered on top of seat prices).

In other words, Zendesk Suite is worth it for support teams (25+ agents) that need omnichannel (email + chat + voice + social + WhatsApp) with strong reporting, SLA management, and AI assistance — the enterprise support default. Suite Team covers small teams; Suite Growth adds more channels; Suite Professional adds business hours + SLAs; Suite Enterprise adds sandbox + advanced admin. Moderate learning curve; power users emerge over months. Deep integrations with Salesforce, HubSpot, Shopify, Slack, and 1,000+ apps. Downside: per-agent pricing scales aggressively at Professional+, and Zendesk AI (Advanced AI add-on) is a separate paid module.

📈 See price history Visit website

Pricing summary

Starting price

$69/mo

$55/mo billed annually

Pricing model

Per Seat

Both

Key limit

Agents

Main metered limit

Additional fees

Varies

Renamed 2026-07-28 from generic 'Zendesk'; this record tracks the Customer Service Suite, entry tier Suite Team. Zendesk Support Team is a separate cheaper product (~$19-23/agent/mo); Sell is rarely sold standalone. 2026-08-21 auto-refresh: Suite Team $55/agent/mo annual and Suite Professional $115/agent/mo annual both re-confirmed unchanged; monthly billing runs ~15-25% higher, consistent with stored $69 / $149. No snapshot written. VERIFIED UNCHANGED 2026-09-08 (daily refresh): third consecutive confirmation of the two live tiers — Suite Team $55 and Suite Professional $115 per agent/mo on annual billing, monthly billing starting at $69 and running 15-25% above annual, Enterprise contact-sales (now marketed as 'Enterprise + Copilot'), no free plan and a 14-day trial (Capterra, Richpanel, Voiceflow, GetMacha, Desk365). Stored values match exactly. No price movement, no snapshot written. SUITE GROWTH — THIRD CONSECUTIVE CHECK, STILL ABSENT: Growth did not appear in any 2026 source this run. Every current breakdown describes the Suite ladder as Team -> Professional -> Enterprise with nothing between, which is now consistent enough across runs to treat the tier as genuinely retired from the Customer Service Suite rather than merely missing from the pricing page. The Pricing Tiers row already carries the RETIRED label and the warning that a differently-priced 'Suite Growth' still exists inside the separate Employee Service Suite product line at $59/agent — do not conflate the two. RECOMMENDED next manual pass: delete the Growth row from Pricing Tiers entirely and record the sunset in this note, since a retired plan sitting in the tier list will keep drawing a phantom line on the price-history graph. No Growth snapshot should be written on Sunday baselines in the meantime. ADD-ONS re-confirmed, stacked per agent/mo on top of tier price and NOT included in it: Copilot ~$50, Quality Assurance ~$35, Workforce Management ~$25 (earlier capture recorded a $50 Workforce Engagement bundle and an $83 Contact Center voice bundle). Sources note Professional plus all AI add-ons reaches ~$215/agent/mo, about 87% above the base plan — a good illustration for the newsletter of AI add-on stacking outrunning list-price movement.

Free trial

14-day free trial

Pricing verified for United States.View full pricing details on Zendesk Suite's website

Machine-readable pricing: pricing.md ↓

See all tracked changes →

Alternatives to consider

Product-led SaaS with in-app messaging? Pick Intercom. Cheaper alternative? Freshdesk (Support Desk or Omni). Small team? Help Scout or Crisp.

All plans

See a plain-English answer to “How much does Zendesk Suite cost?” →

Plan	Monthly	Annual	Key limit
Suite TeamEntry tier	$69	$55Save 20%	ticketing + email/chat + 50 AI answers/mo
Suite Growth (RETIRED from Customer Service Suite, 2026)	$115	$89Save 23%	DEPRECATED — removed from the public Customer Service Suite pricing page during 2026; survives only as residual page data at $89/seat annual. Successor path = Suite Professional. Note: a plan named "Suite Growth" still exists in the SEPARATE Employee Service Suite product line at $59/agent — do not conflate the two
Suite Professional	$149	$115Save 23%	routing + skills-based assignment
Suite Enterprise	Custom	Custom	custom agent roles + sandboxes

All tier prices verified September 18, 2026 · View source →

View price history →

Price history

Price tracking is just getting started for Zendesk Suite. Full history will build as we log changes. See what we have so far →

Common questions about Zendesk Suite

Is Zendesk Suite worth it?: Zendesk Suite is worth it for support teams (25+ agents) that need omnichannel (email + chat + voice + social + WhatsApp) with strong reporting, SLA management, and AI assistance — the enterprise support default. Suite Team covers small teams; Suite Growth adds more channels; Suite Professional adds business hours + SLAs; Suite Enterprise adds sandbox + advanced admin.
What are the pricing tiers of Zendesk Suite?: Zendesk Suite has 4 plans: Suite Team ($69/mo), Suite Growth (RETIRED from Customer Service Suite, 2026) ($115/mo), Suite Professional ($149/mo), Suite Enterprise (custom).
Does Zendesk Suite offer annual discounts?: Yes. Paying annually brings the entry plan from $69/month down to $55/month — about 20% cheaper.

Frequently asked questions

About Zendesk Suite pricing.

Zendesk Suite pricing starts at $69/month on monthly billing, or $55/month if billed annually — a 20% saving. Zendesk Suite offers 4 paid plans in total, ranging from $69 to $149/month. Enterprise pricing is custom-quoted.