Does Cognigy have a free tier or trial?

Free-tier availability for Cognigy isn't confirmed in our tracker yet. Check the vendor pricing page for the current usage allowance.

Is Cognigy priced per seat or per usage?

Cognigy is priced per usage. There is no fixed seat fee — you are billed per unit of usage consumed.

How does Cognigy pricing compare to alternatives?

See side-by-side comparisons with Chat-only and Ada on saaspricehub.io. Note that Cognigy bills on usage, so total cost depends on volume rather than seat count — normalise both tools to your expected monthly usage before comparing.

Has Cognigy changed its pricing recently?

No pricing changes recorded in the last 6 months of tracking.

Back to Customer Support

Customer SupportPrices verified September 20, 2026

Cognigy

Cognigy · Customer Support

Enterprise conversational AI platform for voice + chat customer engagement. Cognigy.AI is deployed in contact centers to handle voice and chat with autonomous AI agents. Pricing: enterprise-only, reported deals $75K-500K+/year depending on channel and volume. Popular in European enterprises (Lufthansa, Bosch, Toyota) that need multi-language voice + chat support at scale.

In other words, Cognigy is worth it for enterprise contact centers (especially European) that need conversational AI across both voice and chat channels with strong multi-language support. Deals reportedly $75K-500K+/year. Positioning is enterprise-first with heavy focus on contact-center integrations (Genesys, Avaya, NICE). Downside: not self-serve; SMBs should look at Intercom Fin or Chatwoot with plugins.

📈 See price history Visit website

Pricing summary

Starting price

$0 / month

No monthly fees

Pricing model

Per Usage

Pay as you go

Key limit

Varies by plan

Depends on tier

Additional fees

Varies

2026-09-20: Pricing Transparency = Opaque, so per the refresh rules pricing was NOT re-verified this run. Last Checked Date updated only. No prices changed, no snapshot rows written.

Free trial

Not applicable

Pricing verified for United States.View full pricing details on Cognigy's website

Machine-readable pricing: pricing.md ↓

See all tracked changes →

Alternatives to consider

Chat-only, no voice? Ada, Decagon, or Sierra. SMB? Intercom Fin or Chatwoot. US-first market? Sierra or Ada more common.

All plans

See a plain-English answer to “How much does Cognigy cost?” →

Plan	Monthly	Annual	Key limit
Enterprise	Custom	Custom	reported deals $75K-500K+/year

All tier prices verified September 20, 2026 · View source →

View price history →

Price history

Price tracking is just getting started for Cognigy. Full history will build as we log changes. See what we have so far →

Common questions about Cognigy

Is Cognigy worth it?: Cognigy is worth it for enterprise contact centers (especially European) that need conversational AI across both voice and chat channels with strong multi-language support. Deals reportedly $75K-500K+/year.
What are the pricing tiers of Cognigy?: Cognigy has 1 plans: Enterprise (custom).
How is Cognigy priced — per usage or subscription?: Cognigy is priced per usage. You pay for what you consume, not per seat.

Frequently asked questions

About Cognigy pricing.

Enterprise conversational AI platform for voice + chat customer engagement. Cognigy.AI is deployed in contact centers to handle voice and chat with autonomous AI agents. Pricing: enterprise-only, reported deals $75K-500K+/year depending on channel and volume. Popular in European enterprises (Lufthansa, Bosch, Toyota) that need multi-language voice + chat support at scale. Real all-in cost may be higher depending on downstream models, telephony, or storage — see the full pricing breakdown on this page.