Does Decagon have a free tier or trial?

Free-tier availability for Decagon isn't confirmed in our tracker yet. Check the vendor pricing page for the current usage allowance.

Is Decagon priced per seat or per usage?

Decagon is priced per usage. There is no fixed seat fee — you are billed per unit of usage consumed.

How does Decagon pricing compare to alternatives?

See side-by-side comparisons with Small team and Intercom Fin on saaspricehub.io. Note that Decagon bills on usage, so total cost depends on volume rather than seat count — normalise both tools to your expected monthly usage before comparing.

Has Decagon changed its pricing recently?

No pricing changes recorded in the last 6 months of tracking.

Back to Customer Support

Customer SupportPrices verified September 20, 2026

Decagon

Decagon · Customer Support

AI-native customer support agent platform. Decagon builds autonomous AI agents for support ops, focused on complex multi-step resolutions. Enterprise-only, all pricing custom-quoted. Reported deals start $100K+/year; well-known customers include Duolingo, Notion, Substack. Raised $131M Series B in 2026.

In other words, Decagon is worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI. Positioning is against Ada and Sierra; Decagon's angle is deep enterprise-workflow integration (Zendesk/Intercom/Salesforce Service Cloud). Deals reportedly $100K-1M+/year. Downside: opaque pricing, no self-serve, and you need a solid knowledge base for it to work.

📈 See price history Visit website

Pricing summary

Starting price

$0 / month

No monthly fees

Pricing model

Per Usage

Pay as you go

Key limit

Varies by plan

Depends on tier

Additional fees

Varies

2026-09-20: Pricing Transparency = Opaque, so per the refresh rules pricing was NOT re-verified this run. Last Checked Date updated only. No prices changed, no snapshot rows written.

Free trial

Not applicable

Pricing verified for United States.View full pricing details on Decagon's website

Machine-readable pricing: pricing.md ↓

See all tracked changes →

Alternatives to consider

Small team? Intercom Fin (usage-based). Enterprise with Ada already? Ada wins on maturity. Voice-first support? Cognigy or PolyAI.

All plans

See a plain-English answer to “How much does Decagon cost?” →

Plan	Monthly	Annual	Key limit
Enterprise	Custom	Custom	reported deals $100K-1M+/year

All tier prices verified September 20, 2026 · View source →

View price history →

Price history

Price tracking is just getting started for Decagon. Full history will build as we log changes. See what we have so far →

Common questions about Decagon

Is Decagon worth it?: Decagon is worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI. Positioning is against Ada and Sierra; Decagon's angle is deep enterprise-workflow integration (Zendesk/Intercom/Salesforce Service Cloud).
What are the pricing tiers of Decagon?: Decagon has 1 plans: Enterprise (custom).
How is Decagon priced — per usage or subscription?: Decagon is priced per usage. You pay for what you consume, not per seat.

Frequently asked questions

About Decagon pricing.

AI-native customer support agent platform. Decagon builds autonomous AI agents for support ops, focused on complex multi-step resolutions. Enterprise-only, all pricing custom-quoted. Reported deals start $100K+/year; well-known customers include Duolingo, Notion, Substack. Raised $131M Series B in 2026. Real all-in cost may be higher depending on downstream models, telephony, or storage — see the full pricing breakdown on this page.