Decagon Pricing
Decagon · Customer Support
AI-native customer support agent platform. Decagon builds autonomous AI agents for support ops, focused on complex multi-step resolutions. Enterprise-only, all pricing custom-quoted. Reported deals start $100K+/year; well-known customers include Duolingo, Notion, Substack. Raised $131M Series B in 2026.
In other words, Decagon is worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI. Positioning is against Ada and Sierra; Decagon's angle is deep enterprise-workflow integration (Zendesk/Intercom/Salesforce Service Cloud). Deals reportedly $100K-1M+/year. Downside: opaque pricing, no self-serve, and you need a solid knowledge base for it to work.
Pricing summary
Pay as you go
Depends on tier
Not applicable
Small team? Intercom Fin (usage-based). Enterprise with Ada already? Ada wins on maturity. Voice-first support? Cognigy or PolyAI.
All plans
See a plain-English answer to “How much does Decagon cost?” →
| Plan | Monthly | Annual | Key limit |
|---|---|---|---|
Enterprise | Custom | Custom | reported deals $100K-1M+/year |
Pricing under review · View source →
Price history
Price tracking is just getting started for Decagon. Full history will build as we log changes. See what we have so far →
Common questions about Decagon
- How much does Decagon cost in 2026?
- Does Decagon have a free plan?
- What are the best Decagon alternatives in 2026?
- Is Decagon worth it?
- Decagon is worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI. Positioning is against Ada and Sierra; Decagon's angle is deep enterprise-workflow integration (Zendesk/Intercom/Salesforce Service Cloud).
- What are the pricing tiers of Decagon?
- Decagon has 1 plans: Enterprise (custom).
- How is Decagon priced — per usage or subscription?
- Decagon is priced per usage. You pay for what you consume, not per seat.
Frequently asked questions
About Decagon pricing.
Alternatives in Customer Support (16)
See how Decagon compares to other Customer Support tools we track. Vendor-sourced prices; check each tool page for its verification date.
At a glance
- Pricing transparency
- Opaque
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