Freshsales vs Rox — Pricing, Plans, and Verified Costs (2026)
Freshsales starts at $11/mo. Rox uses custom pricing — request a quote to compare.
See price history: Freshsales · Rox
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Freshsales (Per Seat) — Freshsales bills on a fixed plan from $11/mo, so the listed price is what you pay regardless of volume.
- Rox (Per Usage) — Rox bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
CRM from Freshworks (publicly traded, ~$5B market cap), positioned as the value alternative to Salesforce Starter and HubSpot Sales. Distinctive for its Freddy AI features built in at lower tiers rather than charged separately at competitors. Notable 2026 pricing move: cut Growth plan from $15 to $11/user in June 2026 to defend the low end against HubSpot Free and monday CRM. Popular with SMB sales teams that outgrew spreadsheets.
AI-native revenue platform building autonomous agents for enterprise sales. Enterprise-only, all pricing custom-quoted, reported deals starting mid-six figures. Founded by ex-Salesforce and Google execs. No public pricing, no self-serve. Positioned to compete with Gong + Salesforce Agentforce for the strategic revenue AI budget.
All plans compared
| Tier role | Plan | Freshsales monthly | Freshsales annual | Rox monthly | Rox annual |
|---|---|---|---|---|---|
| Free / starter | Free / — | Free | Free | — | — |
| Entry paid | Growth / — | $11 | $9 | — | — |
| Pro / power | Pro / — | $47 | $39 | — | — |
| Enterprise | Enterprise | $71 | $59 | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Freshsales is worth it if… small-to-mid sales teams (5-50 reps) that want a CRM bundled inside the Freshworks ecosystem (Freshdesk, Freshchat, Freshcaller) — particularly if you value single-vendor simplicity over best-in-class. Growth is the entry paid tier; Pro adds advanced automation and territories; Enterprise adds AI-based lead scoring.
Rox is worth it if… Rox is only relevant if you're a Fortune 1000 CRO comparing autonomous revenue AI platforms in a strategic evaluation. Deals reportedly start mid-six figures ($500K+/year).
Bottom line: Choose based on how you want to pay — Freshsales is per seat, Rox is per usage.
Choose Freshsales over Rox if…
Choose Freshsales if…
- You want fixed-price predictability (per seat, from $11/mo).
- You match the profile Freshsales is built for: small-to-mid sales teams (5-50 reps) that want a CRM bundled inside the Freshworks ecosystem (Freshdesk, Freshchat, Freshcaller) — particularly if you value single-vendor simplicity over best-in-class.
- You need a general-purpose crm & sales option rather than a vertical-specific one.
Choose Rox if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Rox is built for: only relevant if you're a Fortune 1000 CRO comparing autonomous revenue AI platforms in a strategic evaluation.
- You need a general-purpose crm & sales option rather than a vertical-specific one.
At a glance
| Freshsales | Rox | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $11/mo | Custom |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Usage |
| Last verified | September 14, 2026 | — |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 14, 2026. Tracked daily.