Does Help Scout offer a free plan or free trial?

Free-plan and free-trial availability for Help Scout isn't confirmed in our tracker yet.

What are all of Help Scout's pricing tiers?

Help Scout has 4 publicly-priced tiers as of July 24, 2026: • Free — free. 5 users, 100 contacts/mo. • Standard — $25/mo ($21/mo billed annually). per user. • Plus — $45/mo ($38/mo billed annually). per user. • Pro — $75/mo ($63/mo billed annually). 10-user minimum.

Has Help Scout raised or lowered prices recently?

Help Scout's pricing has been stable since Jul 29, 2026. See full history at /tools/help-scout/price-history.

How does Help Scout pricing compare to other Customer Support tools?

Help Scout sits in the mid-range for Customer Support tools. Of the 7 we track with published entry prices, 2 are cheaper and 4 are more expensive. Entry price is $25/month vs. a category median of $29/month.

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Customer SupportPublicPrices verified July 24, 2026

Help Scout Pricing

Help Scout · Customer Support

Help Scout pricing starts at $25/user/month for the Standard plan (or $21/month billed annually). Help Scout offers 4 plans: Free, Standard ($25/mo), Plus ($45/mo), and Pro ($75/mo). The entry price has been stable since Jun 1, 2026.

Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format.

📈 See price history Visit website

Starts at

$25/mo

$21/mo billed annually

Annual discount

Save 16% with annual billing

15-day free trialPer SeatBothEnterprise available

All plans

Plan	Monthly	Annual	Key limit
Free	Free	Free	5 users, 100 contacts/mo
StandardEntry tier	$25	$21Save 16%	per user
Plus	$45	$38Save 16%	per user
Pro	$75	$63Save 16%	10-user minimum

All tier prices verified July 24, 2026 · View source →

Price history

Price tracking is just getting started for Help Scout. Full history will build as we log changes. See what we have so far →

Common questions about Help Scout

Frequently asked questions

About Help Scout pricing.

Help Scout pricing starts at $25/month on monthly billing, or $21/month if billed annually — a 16% saving. Help Scout offers 4 paid plans in total, ranging from $25 to $75/month. Enterprise pricing is custom-quoted.