Does Chatwoot offer a free plan or free trial?

Yes to both. Chatwoot has a free plan (with limitations noted below) and also offers a 14-day free trial of paid plans.

What are all of Chatwoot's pricing tiers?

Chatwoot has 4 publicly-priced tiers as of September 12, 2026: • Hacker — free. 2 agents, 500 conversations/mo, live chat only. • Startups — $19/mo ($19/mo billed annually). unlimited conversations + 300 Captain AI credits. • Business — $39/mo ($39/mo billed annually). 500 Captain AI credits. • Enterprise — $99/mo ($99/mo billed annually). 800 Captain AI credits + advanced controls.

Has Chatwoot raised or lowered prices recently?

Chatwoot's pricing has been stable since Sep 20, 2026. See full history at /tools/chatwoot/price-history.

How does Chatwoot pricing compare to other Customer Support tools?

Chatwoot is on the lower end of Customer Support pricing. Of the 8 Customer Support tools we track with published entry prices, Chatwoot is among the 1 cheapest at $19/month. The cheapest option in this category is Freshdesk Support Desk at $23/month.

Back to Customer Support

Customer SupportPublicPrices verified September 12, 2026

Chatwoot

Chatwoot · Customer Support

Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.

In other words, Chatwoot is the open-source Intercom alternative for teams (2-100 agents) that want customer messaging + shared inbox + Captain AI — with the option to self-host if data sovereignty matters. Free Hacker tier covers 2 agents; Startups scales for small teams; Business adds more Captain AI credits and admin controls. Moderate setup (self-hosted more work than cloud). Native integrations with Slack, WhatsApp, Facebook Messenger, and 100+ apps. Downside: less polished than Intercom on customer-facing UX, and Captain AI credit limits force upgrades faster than expected.

📈 See price history Visit website

Pricing summary

Starting price

$19/mo

Pricing model

Per Seat

Both

Key limit

Agents

Main metered limit

Additional fees

Varies

Free Hacker tier (2 agents) and a free self-hosted edition. Paid Cloud: Startups $19/agent/mo, Business $39, Enterprise $99. Includes monthly Captain AI credits.

Free trial

14-day free trial + free plan

Pricing verified for United States.View full pricing details on Chatwoot's website

Machine-readable pricing: pricing.md ↓

See all tracked changes →

Alternatives to consider

Data-sensitive enterprise needing self-hosted? Chatwoot Community (free self-hosted). Want the polished commercial experience? Intercom or Zendesk Suite.

All plans

See a plain-English answer to “How much does Chatwoot cost?” →

Plan	Monthly	Annual	Key limit
Hacker	Free	Free	2 agents, 500 conversations/mo, live chat only
StartupsEntry tier	$19	$19	unlimited conversations + 300 Captain AI credits
Business	$39	$39	500 Captain AI credits
Enterprise	$99	$99	800 Captain AI credits + advanced controls

All tier prices verified September 12, 2026 · View source →

View price history →

Price history

Price tracking is just getting started for Chatwoot. Full history will build as we log changes. See what we have so far →

Common questions about Chatwoot

Is Chatwoot worth it?: Chatwoot is the open-source Intercom alternative for teams (2-100 agents) that want customer messaging + shared inbox + Captain AI — with the option to self-host if data sovereignty matters. Free Hacker tier covers 2 agents; Startups scales for small teams; Business adds more Captain AI credits and admin controls.
What are the pricing tiers of Chatwoot?: Chatwoot has 4 plans: Hacker (free), Startups ($19/mo), Business ($39/mo), Enterprise ($99/mo).
Is Chatwoot priced per user?: Yes. Chatwoot is priced per seat, so your bill scales with the number of people on the account.

Frequently asked questions

About Chatwoot pricing.

Chatwoot pricing starts at $19/month on monthly billing. Chatwoot offers 4 paid plans in total, ranging from $19 to $99/month. Enterprise pricing is custom-quoted.