Does Freshdesk Support Desk offer a free plan or free trial?

Yes to both. Freshdesk Support Desk has a free plan (with limitations noted below) and also offers a 21-day free trial of paid plans.

What are all of Freshdesk Support Desk's pricing tiers?

Freshdesk Support Desk has 4 publicly-priced tiers as of September 12, 2026: • Free — free. up to 2 agents, basic ticketing. • Growth — $23/mo ($19/mo billed annually). up to 5 agents, automations, collision detection, reports. • Pro — $66/mo ($55/mo billed annually). up to 50 agents, custom roles, multiple products, forecasting. • Enterprise — $107/mo ($89/mo billed annually). unlimited agents, sandbox, custom objects, IP whitelisting.

Has Freshdesk Support Desk raised or lowered prices recently?

We haven't logged any price changes for Freshdesk Support Desk yet. Full history will build as we log changes.

How does Freshdesk Support Desk pricing compare to other Customer Support tools?

Freshdesk Support Desk is on the lower end of Customer Support pricing. Of the 8 Customer Support tools we track with published entry prices, Freshdesk Support Desk is among the 2 cheapest at $23/month. The cheapest option in this category is Chatwoot at $19/month.

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Customer SupportPublicPrices verified September 12, 2026

Freshdesk Support Desk

Freshdesk Support Desk · Customer Support

Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.

In other words, Freshdesk Support Desk is worth it for support teams (5-100 agents) that need ticketing + knowledge base + light automation without Zendesk's enterprise pricing. Free covers up to 2 agents; Growth adds automations and reports; Pro adds custom roles and multi-product; Enterprise adds sandbox and IP whitelisting. Very easy setup. Native integrations with Slack, Salesforce, HubSpot, and 1,000+ apps. Downside: reporting is thinner than Zendesk, and Freddy AI Copilot ($/agent/mo) is a separate paid add-on gated to Pro+.

📈 See price history Visit website

Pricing summary

Starting price

$23/mo

$19/mo billed annually

Pricing model

Per Seat

Both

Key limit

Agents

Main metered limit

Additional fees

Varies

2026-07-31 manual verification + record rename. Freshworks sells this as 'Freshdesk' (Email & Ticketing / Support Desk) alongside a separate 'Freshdesk Omni' product (omnichannel — chat, messaging, social, email). Following our multi-product vendor naming convention (see Chargebee Billing, Tresorit SecureCloud etc.), renamed 'Freshdesk' → 'Freshdesk Support Desk' for clarity. Stored $15 monthly was legacy data pre-dating Freshworks' pricing overhaul — corrected to current $23 monthly / $19 annual Growth tier. Monthly billing runs ~20% above annual per Freshworks' standard structure. Freshdesk Omni is a separate product at Growth $29 annual / $35 monthly — consider adding as its own record. Freddy AI Copilot ($29/agent/mo, Pro/Enterprise only) and Freddy AI Agent ($49 per 100 sessions) are separate paid add-ons.

Free trial

21-day free trial + free plan

Pricing verified for United States.View full pricing details on Freshdesk Support Desk's website

Machine-readable pricing: pricing.md ↓

See all tracked changes →

Alternatives to consider

Enterprise-grade with best-in-class reporting? Pick Zendesk Suite. Omnichannel (chat + social + email)? Freshdesk Omni (sibling product) or Intercom.

All plans

See a plain-English answer to “How much does Freshdesk Support Desk cost?” →

Plan	Monthly	Annual	Key limit
Free	Free	Free	up to 2 agents, basic ticketing
GrowthEntry tier	$23	$19Save 17%	up to 5 agents, automations, collision detection, reports
Pro	$66	$55Save 17%	up to 50 agents, custom roles, multiple products, forecasting
Enterprise	$107	$89Save 17%	unlimited agents, sandbox, custom objects, IP whitelisting

All tier prices verified September 12, 2026 · View source →

View price history →

Price history

Price tracking is just getting started for Freshdesk Support Desk. Full history will build as we log changes. See what we have so far →

Common questions about Freshdesk Support Desk

Is Freshdesk Support Desk worth it?: Freshdesk Support Desk is worth it for support teams (5-100 agents) that need ticketing + knowledge base + light automation without Zendesk's enterprise pricing. Free covers up to 2 agents; Growth adds automations and reports; Pro adds custom roles and multi-product; Enterprise adds sandbox and IP whitelisting.
What are the pricing tiers of Freshdesk Support Desk?: Freshdesk Support Desk has 4 plans: Free (free), Growth ($23/mo), Pro ($66/mo), Enterprise ($107/mo).
Does Freshdesk Support Desk offer annual discounts?: Yes. Paying annually brings the entry plan from $23/month down to $19/month — about 17% cheaper.
Is Freshdesk Support Desk priced per user?: Yes. Freshdesk Support Desk is priced per seat, so your bill scales with the number of people on the account.

Frequently asked questions

About Freshdesk Support Desk pricing.

Freshdesk Support Desk pricing starts at $23/month on monthly billing, or $19/month if billed annually — a 17% saving. Freshdesk Support Desk offers 4 paid plans in total, ranging from $23 to $107/month. Enterprise pricing is custom-quoted.