Customer SupportPublicPricing under review

Freshdesk Support Desk Pricing

Freshdesk Support Desk · Customer Support

Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.

In other words, Freshdesk Support Desk is worth it for support teams (5-100 agents) that need ticketing + knowledge base + light automation without Zendesk's enterprise pricing. Free covers up to 2 agents; Growth adds automations and reports; Pro adds custom roles and multi-product; Enterprise adds sandbox and IP whitelisting. Very easy setup. Native integrations with Slack, Salesforce, HubSpot, and 1,000+ apps. Downside: reporting is thinner than Zendesk, and Freddy AI Copilot ($/agent/mo) is a separate paid add-on gated to Pro+.

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Pricing summary

Starting price

$23/mo

$19/mo billed annually

Pricing model

Per Seat

Both

Key limit

Agents

Main metered limit

Free trial

21-day free trial + free plan

Pricing verified for United States.View full pricing details on Freshdesk Support Desk's website

Machine-readable pricing: pricing.md ↓

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Alternatives to consider

Enterprise-grade with best-in-class reporting? Pick Zendesk Suite. Omnichannel (chat + social + email)? Freshdesk Omni (sibling product) or Intercom.

All plans

See a plain-English answer to “How much does Freshdesk Support Desk cost?” →

Plan	Monthly	Annual	Key limit
Free	Free	Free	up to 2 agents, basic ticketing
GrowthEntry tier	$23	$19Save 17%	up to 5 agents, automations, collision detection, reports
Pro	$66	$55Save 17%	up to 50 agents, custom roles, multiple products, forecasting
Enterprise	$107	$89Save 17%	unlimited agents, sandbox, custom objects, IP whitelisting

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Price history

Price tracking is just getting started for Freshdesk Support Desk. Full history will build as we log changes. See what we have so far →

Common questions about Freshdesk Support Desk

Is Freshdesk Support Desk worth it?: Freshdesk Support Desk is worth it for support teams (5-100 agents) that need ticketing + knowledge base + light automation without Zendesk's enterprise pricing. Free covers up to 2 agents; Growth adds automations and reports; Pro adds custom roles and multi-product; Enterprise adds sandbox and IP whitelisting.
What are the pricing tiers of Freshdesk Support Desk?: Freshdesk Support Desk has 4 plans: Free (free), Growth ($23/mo), Pro ($66/mo), Enterprise ($107/mo).
Does Freshdesk Support Desk offer annual discounts?: Yes. Paying annually brings the entry plan from $23/month down to $19/month — about 17% cheaper.
Is Freshdesk Support Desk priced per user?: Yes. Freshdesk Support Desk is priced per seat, so your bill scales with the number of people on the account.

Frequently asked questions

About Freshdesk Support Desk pricing.

Freshdesk Support Desk pricing starts at $23/month on monthly billing, or $19/month if billed annually — a 17% saving. Freshdesk Support Desk offers 4 paid plans in total, ranging from $23 to $107/month. Enterprise pricing is custom-quoted.

Yes to both. Freshdesk Support Desk has a free plan (with limitations noted below) and also offers a 21-day free trial of paid plans.

Freshdesk Support Desk has 4 publicly-priced tiers as of September 25, 2026:
• Free — free. up to 2 agents, basic ticketing.
• Growth — $23/mo ($19/mo billed annually). up to 5 agents, automations, collision detection, reports.
• Pro — $66/mo ($55/mo billed annually). up to 50 agents, custom roles, multiple products, forecasting.
• Enterprise — $107/mo ($89/mo billed annually). unlimited agents, sandbox, custom objects, IP whitelisting.

We haven't logged any price changes for Freshdesk Support Desk yet. Full history will build as we log changes.

Freshdesk Support Desk is on the lower end of Customer Support pricing. Of the 9 Customer Support tools we track with published entry prices, Freshdesk Support Desk is among the 2 cheapest at $23/month. The cheapest option in this category is Chatwoot at $19/month.

Alternatives in Customer Support (16)

See how Freshdesk Support Desk compares to other Customer Support tools we track. Vendor-sourced prices; check each tool page for its verification date.