Gong vs Microsoft Dynamics 365 Sales — Pricing, Plans, and Verified Costs (2026)
Microsoft Dynamics 365 Sales starts at $65/mo. Gong uses custom pricing — request a quote to compare.
See price history: Gong · Microsoft Dynamics 365 Sales
Revenue intelligence platform that records, transcribes, and analyzes sales calls to surface coaching moments, deal risks, and market intel. The category leader in conversation intelligence. Opaque pricing — combines a mandatory platform fee ($5K-$50K/year) with per-user licensing ($1,300-$1,600/user/year). Enterprise annual contracts only. Introduced Credits (usage-based AI currency) in 2026 for advanced AI workflows.
Microsoft's enterprise CRM, positioned as the alternative to Salesforce for organizations already committed to the Microsoft ecosystem (M365, Azure, Power Platform). Distinctive for tight integration with Teams, Outlook, and Copilot for Sales. Priced $65-$135/user/month across tiers. Real cost bloat comes from add-ons: Sales Insights, Sales Copilot ($50/user/mo), and the mandatory Power Platform licensing for customizations.
All plans compared
| Tier role | Plan | Gong monthly | Gong annual | Microsoft Dynamics 365 Sales monthly | Microsoft Dynamics 365 Sales annual |
|---|---|---|---|---|---|
| Entry paid | — / Professional | — | — | $65 | $65 |
| Pro / power | — / Premium | — | — | $150 | $150 |
| Enterprise | — / Enterprise | — | — | $105 | $105 |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Gong is worth it if… sales orgs (25+ reps) that treat call recording + AI conversation intelligence as core coaching infrastructure — particularly if you're pushing to scale a repeatable sales motion. Custom-quoted per seat, typically bundled with training/coaching modules.
Microsoft Dynamics 365 Sales is worth it if… large enterprises (500+ employees) already on Microsoft 365 that want CRM with deep Excel/Outlook/Teams integration — the Microsoft-loyalist Salesforce alternative. Professional covers core sales; Enterprise adds forecasting and playbooks; Premium adds relationship insights.
Bottom line: Similar positioning, closer to a preference call than a strategic one.
Choose Gong over Microsoft Dynamics 365 Sales if…
Choose Gong if…
- You want fixed-price predictability (per seat, custom pricing).
- You match the profile Gong is built for: sales orgs (25+ reps) that treat call recording + AI conversation intelligence as core coaching infrastructure — particularly if you're pushing to scale a repeatable sales motion.
- You need a general-purpose crm & sales option rather than a vertical-specific one.
Choose Microsoft Dynamics 365 Sales if…
- You want fixed-price predictability (per seat, from $65/mo).
- You match the profile Microsoft Dynamics 365 Sales is built for: large enterprises (500+ employees) already on Microsoft 365 that want CRM with deep Excel/Outlook/Teams integration — the Microsoft-loyalist Salesforce alternative.
- You need a general-purpose crm & sales option rather than a vertical-specific one.
At a glance
| Gong | Microsoft Dynamics 365 Sales | |
|---|---|---|
| Free plan | — | No |
| Entry price | Custom pricing | $65/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Verification | Pricing under review | Checked October 1, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified October 1, 2026. Tracked daily.
Frequently asked questions
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Common questions about Gong and Microsoft Dynamics 365 Sales
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- How much does Microsoft Dynamics 365 Sales cost in 2026?
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