Freshsales vs Microsoft Dynamics 365 Sales — Pricing, Plans, and Verified Costs (2026)
Freshsales starts at $11/mo. Microsoft Dynamics 365 Sales starts at $65/mo. Freshsales is $54/mo cheaper on the entry tier than Microsoft Dynamics 365 Sales.
See price history: Freshsales · Microsoft Dynamics 365 Sales
CRM from Freshworks (publicly traded, ~$5B market cap), positioned as the value alternative to Salesforce Starter and HubSpot Sales. Distinctive for its Freddy AI features built in at lower tiers rather than charged separately at competitors. Notable 2026 pricing move: cut Growth plan from $15 to $11/user in June 2026 to defend the low end against HubSpot Free and monday CRM. Popular with SMB sales teams that outgrew spreadsheets.
Microsoft's enterprise CRM, positioned as the alternative to Salesforce for organizations already committed to the Microsoft ecosystem (M365, Azure, Power Platform). Distinctive for tight integration with Teams, Outlook, and Copilot for Sales. Priced $65-$135/user/month across tiers. Real cost bloat comes from add-ons: Sales Insights, Sales Copilot ($50/user/mo), and the mandatory Power Platform licensing for customizations.
All plans compared
| Tier role | Plan | Freshsales monthly | Freshsales annual | Microsoft Dynamics 365 Sales monthly | Microsoft Dynamics 365 Sales annual |
|---|---|---|---|---|---|
| Free / starter | Free / — | Free | Free | — | — |
| Entry paid | Growth / Professional | $11 | $9 | $65 | $65 |
| Pro / power | Pro / Premium | $47 | $39 | $150 | $150 |
| Enterprise | Enterprise | $71 | $59 | $105 | $105 |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Freshsales is worth it if… small-to-mid sales teams (5-50 reps) that want a CRM bundled inside the Freshworks ecosystem (Freshdesk, Freshchat, Freshcaller) — particularly if you value single-vendor simplicity over best-in-class. Growth is the entry paid tier; Pro adds advanced automation and territories; Enterprise adds AI-based lead scoring.
Microsoft Dynamics 365 Sales is worth it if… large enterprises (500+ employees) already on Microsoft 365 that want CRM with deep Excel/Outlook/Teams integration — the Microsoft-loyalist Salesforce alternative. Professional covers core sales; Enterprise adds forecasting and playbooks; Premium adds relationship insights.
Bottom line: Similar positioning, closer to a preference call than a strategic one.
Choose Freshsales over Microsoft Dynamics 365 Sales if…
Choose Freshsales if…
- You want fixed-price predictability (per seat, from $11/mo).
- You match the profile Freshsales is built for: small-to-mid sales teams (5-50 reps) that want a CRM bundled inside the Freshworks ecosystem (Freshdesk, Freshchat, Freshcaller) — particularly if you value single-vendor simplicity over best-in-class.
- You need a general-purpose crm & sales option rather than a vertical-specific one.
Choose Microsoft Dynamics 365 Sales if…
- You want fixed-price predictability (per seat, from $65/mo).
- You match the profile Microsoft Dynamics 365 Sales is built for: large enterprises (500+ employees) already on Microsoft 365 that want CRM with deep Excel/Outlook/Teams integration — the Microsoft-loyalist Salesforce alternative.
- You need a general-purpose crm & sales option rather than a vertical-specific one.
At a glance
| Freshsales | Microsoft Dynamics 365 Sales | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $11/mo | $65/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Last verified | September 14, 2026 | September 13, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 14, 2026. Tracked daily.
Frequently asked questions
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Common questions about Freshsales and Microsoft Dynamics 365 Sales
- How much does Freshsales cost in 2026?
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- How much does Microsoft Dynamics 365 Sales cost in 2026?
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