Freshsales vs Microsoft Dynamics 365 Sales: Pricing Comparison (2026)
Freshsales starts at $11/mo. Microsoft Dynamics 365 Sales starts at $65/mo. Freshsales is $54/mo cheaper on the entry tier than Microsoft Dynamics 365 Sales.
See price history: Freshsales · Microsoft Dynamics 365 Sales
CRM from Freshworks (publicly traded, ~$5B market cap), positioned as the value alternative to Salesforce Starter and HubSpot Sales. Distinctive for its Freddy AI features built in at lower tiers rather than charged separately at competitors. Notable 2026 pricing move: cut Growth plan from $15 to $11/user in June 2026 to defend the low end against HubSpot Free and monday CRM. Popular with SMB sales teams that outgrew spreadsheets.
Microsoft's enterprise CRM, positioned as the alternative to Salesforce for organizations already committed to the Microsoft ecosystem (M365, Azure, Power Platform). Distinctive for tight integration with Teams, Outlook, and Copilot for Sales. Priced $65-$135/user/month across tiers. Real cost bloat comes from add-ons: Sales Insights, Sales Copilot ($50/user/mo), and the mandatory Power Platform licensing for customizations.
All plans compared
| # | Plan | Freshsales monthly | Freshsales annual | Microsoft Dynamics 365 Sales monthly | Microsoft Dynamics 365 Sales annual |
|---|---|---|---|---|---|
| 1 | Free / Professional | 0 | 0 | 65 | 65 |
| 2 | Growth / Enterprise | 11 | 9 | 105 | 105 |
| 3 | Pro / Premium | 47 | 39 | 150 | 150 |
| 4 | Enterprise | 71 | 59 | — | — |
What each is best for
CRM from Freshworks (publicly traded, ~$5B market cap), positioned as the value alternative to Salesforce Starter and HubSpot Sales. Distinctive for its Freddy AI features built in at lower tiers rather than charged separately at competitors. Notable 2026 pricing move: cut Growth plan from $15 to $11/user in June 2026 to defend the low end against HubSpot Free and monday CRM. Popular with SMB sales teams that outgrew spreadsheets.
Microsoft's enterprise CRM, positioned as the alternative to Salesforce for organizations already committed to the Microsoft ecosystem (M365, Azure, Power Platform). Distinctive for tight integration with Teams, Outlook, and Copilot for Sales. Priced $65-$135/user/month across tiers. Real cost bloat comes from add-ons: Sales Insights, Sales Copilot ($50/user/mo), and the mandatory Power Platform licensing for customizations.
At a glance
| Freshsales | Microsoft Dynamics 365 Sales | |
|---|---|---|
| Free plan | Yes | — |
| Entry price | $11/mo | $65/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Last verified | July 25, 2026 | July 23, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified July 25, 2026. Tracked daily.